Privacy & Usage Policy

1. Overview

This Privacy Policy describes how AXUM SEC ("we", "us", "our") collects, uses, and protects information for the AXCONNECT platform. The platform is currently used for internal operations and support workflows.

2. Information We Collect

• Identity and contact details: name, email, phone, company, role.
• Support request details: message content, issue type, urgency, metadata.
• Scheduling data: meeting times, participants, calendar identifiers.
• Security and diagnostics: IP address, device/browser details, audit logs.

3. How We Use Information

• Process support and scheduling requests.
• Coordinate calendars, meetings, and notifications.
• Improve security, reliability, and service quality.
• Maintain audit trails for internal compliance.

4. Google Calendar Integration

When you connect Google Calendar, we receive authorization tokens that allow calendar operations such as creating or updating events. Tokens are stored securely and only used to enable scheduling functions on your behalf.

5. Data Sharing

We do not sell personal data. We may share data with authorized internal team members and trusted service providers (e.g., email delivery, hosting) strictly for operational purposes.

6. Data Retention

We retain data for as long as necessary to support operational needs, legal obligations, and internal security. Records may be archived or deleted according to internal retention schedules.

7. Security

We apply administrative, technical, and physical safeguards to protect data, including access controls, encryption in transit, and monitoring.

8. Your Rights

If you are an authorized user, you may request access, correction, or deletion of your data by contacting the AXUM SEC support team.

9. Contact

For privacy inquiries, contact the AXUM SEC support team via internal channels or your assigned administrator.

10. Authorized Use

• Manage support requests and related communications.
• Coordinate meetings, scheduling, and calendar integrations.
• Maintain audit trails and operational notes for internal use.

11. Prohibited Use

• Accessing data without authorization or outside your role.
• Exfiltrating or sharing internal data with unauthorized parties.
• Introducing malware or attempting to disrupt services.
• Using the platform for unrelated personal or commercial activities.

12. Data Handling

Users must handle client and internal data securely, minimize access to only what is necessary, and follow internal security guidelines.

13. Compliance & Auditing

Platform activity may be logged for security and compliance purposes. Misuse may result in access revocation and disciplinary action.

14. Reporting

Report suspicious activity or policy violations to the AXUM SEC security team via internal channels.