Ax

AXCONNECT

Support Platform

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Platform Capabilities

Built for high-security teams.

A complete suite of tools to manage communication, scheduling, and knowledge operations without compromising security.

Secure Ticketing

End-to-end encrypted support threads. Share sensitive files, logs, and evidence with confidence.

Real-time Operations

Live chat for critical incidents. Bridge the gap between operations and support in real-time.

Smart Scheduling

Conflict-free booking for penetration tests, demos, and support sessions. Multi-timezone support.

Knowledge Base

Publish public or private documentation. Markdown support with rich embedding capabilities.

Role-Based Access

Granular permission controls for admins, agents, and customers. SOC2 compliant access models.

Tenant Branding

Full white-label capabilities. Customize your portal, domain, emails, and color schemes.

Security First

End-to-End Encryption

Every ticket, chat message, and file upload is encrypted in transit and at rest. We use industry-standard AES-256 encryption and enforce strict TLS 1.3 for all connections.

  • SOC2 Type II Compliant
  • GDPR Ready
  • Audit Logs for Everything
Global Scale

Latency-Free Access

Our edge network ensures your portal loads instantly from anywhere in the world. Smart routing connects your users to the nearest available support node.

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